TM-Net Fair Usage Policy

Posted: January 17, 2008 in Internet, Service

TM is committed to ensuring our customers receive the best broadband service at the most competitive price. To achieve this goal, we provide a contended broadband service. This means our Internet bandwidth (capacity) is catered to be shared by all our customers at any one point in time, to ensure we provide a satisfactory and acceptable performance on an equal basis to all our customers.However, a small number of customers use more than their “fair share” of the Internet bandwidth provided by us. On average, about 10% of our customers are using a disproportionate amount of Internet bandwidth. These customers degrade the performance of our broadband service by taking bandwidth away from other customers, who use the service fairly.

“We do not take away bandwidth….”

For example, some customers use P2P or file sharing software, which constantly sends and receives videos and other types of very large files, throughout the day. These activities (download and upload continuously) use a lot of bandwidth and can significantly reduce the connection speed, which other customers are getting to access the Internet during peak hours. We don’t believe this is fair to the vast majority of our customers.

We wish to bring to your attention our traffic prioritization policy with regards to P2P and Fair Usage Policy. We would like to reiterate that the P2Pthroughput is subject to peers (seed) availability and their throughput as well. Kindly note that TM does not have any control over peers’ availability or throughput.

The Fair Usage Policy automatically identifies the extremely heavy users and manages their bandwidth in order to protect the service of all our other customers.

This traffic prioritization policy will protect the quality of service for the majority of our customers when they use the service, while at the same time,still allowing the extremely heavy users to continue to send and receive files with certain restrictions. With this policy in place, we will prioritize Internet activities like web browsing, live streaming, messaging applications and VOIP access while traffic to P2P sites will be given lower priority,due to the high bandwidth consumption of such services.

We wish to also highlight that as an Internet Service Provider (ISP), TM only provides access to the Internet and does not guarantee content delivery and performance where it is not within the domain of TM as an ISP. In fact, our international traffic management policy is designed to cater for all our customersso they have an optimal surfing experience within the normal limits of Internet usage.

As our priority is for all our customers to have a positive Internet experience, we wish to emphasize that it is important for all our customers to practiceresponsible usage of the allocated bandwidth based on normal usage.

We would like to reiterate that we are not against the use of P2P but we would like to educate our customers that the usage of excessive P2P does impact the overall service availability to our other customers.

TM does provide every customer with an allocated bandwidth, where other customers may use when not used by the others. Unfortunately, the nature of P2Pmore often than not, takes more than their allocated bandwidth, thus causing undue setbacks for other users when they want to use the service.

As a responsible service provider, we believe it is our responsibility and commitment to educate and encourage responsible usage of the infrastructure weprovide.

  1. sallystuffs says:

    How many GBs can I get in a month?
    What if I exceed the limit? Any extra charges on my TM Bill? 🙂

    – Sally

  2. Richard says:

    This fair usage is damn bloody stupid!!!
    If I am paying RM268 for a 4MB line and they limit it to 1MB so that other users get a fair share of the bandwidth, then what the hell they charge me for the amount?? If their infra cannot cater for heavy usage then don’t offer different packages at different prices…stupid brainless TMNet staff management !!!
    Just make have standard package, then they can talk about fair usage. Otherwise, bill us everymonth according to how much bandwidth is allocated to us — not one bloody stupid fixed amount!!!

  3. expertester says:

    Base on my pass experience with tm-net, I know they implement bandwith quota. It might be 60 GB, more or less. Either I use torrent or direct ftp download, once I break this quota, the download speed will be dramatically slow. However, they will not charge you extra. So no worries about that. Every first day of every month, the max speed return.

    Richard, streamyx use ADSL technology which basically has 3 miles (aprox 5 km) cable length. It is not the distance from your house to the exchange station/post/cabinet, but the length of cable from your house to the exchange. From adsl white paper or even text book, 4 mbps is pratically limited to 2km only. The longer the cable, the higher the attenuation, which render your broadband speed decrease a lot.

    You should ask for refund or rebate. They might not cap you to 1 Mbps but, your cable condition restrict you from enjoying 4mbps as you pay for. TM net should be more responsible. Their technician should measure and very damn sure that your house could enjoy 4 mbps, not just simply blindly approve your 4 Mbps even they know, they cant send 4 mbps data to your modem …..for what ever reason, which only God know.

    Tell me, what broadband in Malaysia not sux? Sigh, we are the unlucky hard paid customer. Damn.

    • Rizal says:

      I heard that PenangFon offers great services for their subscribers. Unfortunately, its services are cater at limited area in Penang island only.

  4. Raz says:

    i just read about this new broadband service called w1max…it is said to have a download speed of up to
    10mbit ps….so that means that i could get a transfer rate of up to 1megabyte ps…

    or will i just ended up being like richard ??

    btw its monthly fee is only RM149(which is quite cheap for 10mbps lol)

    help me mr expertester,sir.

  5. expertester says:

    Raz…i assume you are talking about P1 Wimax right.

    and for that 10 mbps package you mean this one right …

    All right… the 10 mbps thinggy really attractive. I never doubt it but please take note 2 things…

    1. It is best effort service. That is why they claim up to 10 mbps not 10 mbps package. Depend on how many user fully utilize their bandwidth, your actual downstream speed may vary.

    2. this is the most critical part. Even it provide up to 10 mbps, you may only download data as much as 10 GB per month. Now, if you ask me, 10 GB for current net content is awefull small. If you are heavy downloader or ocassional downloader, try to reevaluate this limitation. Me myself, within a week with TM combo 60 (384 kbps only) already consume more than 6 GB. (screenshot)

    Unless you are impatience user but very light internet user…(such as browsing website, some time watch streaming video, light downloader, check email, do some research) that it will be OK.

    But if you think this package to replace streamyx..then you better forget it. Once you reach 10 GB limit, your download speed will be as good as good old day 56 kbps dial up.

  6. Raz says:

    hmm thanks for all ur guidance master expertester hehe

    i am a heavy user…i would download psp games that have size to like 1gb..i think i would reach the 10GB limit in a day lol juz kidding..

    anyway do u know what is streamyx’s limit ? how many gb of upload n download will it allow until it turn into a56 kbps dial up ?

    btw whats ur streamyx package ? how many KBps would u get when ur downloading stuff ?

    and do you know whats the best streamyx IP ? my current one is


  7. expertester says:

    Streamyx limit? I am not pretty sure on that. But from my previous experience, after clocking 60-70 GB a months (torrent download only), my streamyx P2P speed drop significantly. However, my http and ftp download speed didnt’ affected much. At that time, I was using streamyx 1 mbps (capped at 1.5 mbps).

    Please note that, when i discover that number, I am torrenting without encrypting my torrent packet.

    Currently, due to malaysia gloomy economic climate, I am using the cheapest streamyx package available. RM60 a month ( 384 kbps, capped at 512 kbps). I could touch 30-40 GB per months and still not reach any quota limit yet…thanks God.

    my best ip for p2p is

    115 and 118 suck big time here (kelana jaya) for torrenting. FTP and HTTP …the best is 115.


    My experience on Izzi (wireless broadband)….sux. You can read here.

    My little bro who use maxis 3.5G also….sux big time (for heavy downloader).

    My friends experience who use P1 w1max…hehehe…right after 2 weeks upon registration, her speed drop significantly and the technician agree that they have some problems. sigh…

  8. Omar says:

    Hello expertester,

    May I know what software you are using to monitor the bandwith? I like the screenshot 😀


  9. solarix says:


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