Izzi Broadband

Posted: January 17, 2008 in Internet, Service
Tags: , ,

Review Date : 25 October 2007

Izzi BroadBand (iBurst) Izzi broadband (www.izzi.com.my) might a new player in Malaysia market but what they can offer definitely could eat any big boys out there.

Izzi package (PCMCIA, USB and Ethernet)

* Mobility (even traveling 100 km/h in car)
* Speed (1 Mbps, almost consistant, not offering 3.5 Mbps but 95% of the time getting 350 kbps…. Telco M for example)
* Price (RM 98 definitely cheaper than Streamyx + Phone Rental cost)
* Radius of Coverage (effectively 13 km, compare to 5 km for ADSL or streamyx).

I spend almost a week scouting every single information about this service. Every single page in LYN forum regarding Izzi. No need to mention googling like nerd. But, thats really worth consider so many wireless and wired broadband player in this market has so many dirty tricks under their sleeve.

Imagine you subscribe to Maxis broadband 3.5 Gbps, but have 3 GB max download per month, able to heavy download from 1 AM to 6 AM only and most of the time you just enjoy 10% of the advertised speed. This is really a nightmare. I really thanks to God for making my maxis broadband registration pain in the arse which I cancel it before I bonded to their contract. Lucky me.

And what about streamyx? I used to use this service for years (start from TM reduce the broadband package to RM88 (at that moment RM88 for 512 kbps )). And for years, I can’t count how many times I call their customer service, or pay a hostile visit to TM Clickers. No matter what I do, I still need to wait my problem to be fixed in 3 to 2 weeks. Yup, the longest one was 2 weeks. And I felt like a cripple man when I have no broadband at my disposal.

No need to mention about disconnecting problems, bittorent throttled down speed, high latency to US server (especially for online gaming), bandwith quota and had no connection when raining day. WTH man, we are in Malaysia, not Africa. The rain season could last couple of months. And for couple of months, I just say… ” Oh please god…please”. Luckily I never call any “Bomoh Hujan” yet.

So, Streamyx is not an option for me any logger. And any 3G broadband I consider as crap. Too many ports closed, so many limitation, slow speed and high latency connection. WiMax? So expensive. I will not spend more than RM100 for my broadband. That’s my ceiling. So, Izzi is the best bet I have. And well, the outcome ….. a very happy and satisfied customer.

And this is my point of view for izzi. The picture you may see here is my download speed in kiloByte. I am happy with that speed considering this is wireless technology, close to their promise really stable.

The latency to izzi server averagely 80 ms and to google.com averagely 350 ms. Pinging to microsoft.com avergely 400 ms.

Using uTorrent with default setting, I torrent couple of files last night, and I manage to get 90 kBps. But, due to the nature of torrent, sometime it fluctuate quite heavy. I could say 70 kBps is realistic average speed for my good seed torrent downloading. The best thing I love about izzi is, i can play my mmorpg online game even I was torrenting at that moment. That was close to impossible when i use Streamyx and ZTE modem. During the torture period, I am torrenting 8 movies, downloading 600+ MB roseonline client game (using download manager), and play rose private server. Everything run smooth without any significant lag in the games. Browsing speed also not affected much.

Overall, I have better consumer experience using izzi compare to streamyx and maxis broadband. RM 1258.00 for izzi iBurst USB modem + 12 months subscription really worth every single cent. I will pay more than RM 1400 if I go for streamyx. And streamyx will bond me for the whole 24 months if I am not mistaken.

The payment scheme for easy is more likely a prepaid version of broadband. For the first year subscription, you need to pay upfront RM1258 for USB iBurst modem. For a complete list for the product package, price and modem… click here . Afraid not, they offer interest free payment scheme for 12 months using major credit card. So, basically you will only need to pay more or less like any broadband subscription.

And after 12 months, they will not bug you anymore. If you want to use their service, you may buy the credits base on your need. 1 month, 5 months or any number of months. It’s really up to you. And base on my under understanding, they will discount for those who buy credit for the whole 12 months lump sum. Each month will cost you RM98 only. No hidden charge, no tax what so ever. It just like a prepaid. You pay RM98, you get 31 days izzi broadband. And the good parts is, the modem which worth more than RM600 (I doubt so..LoL) will belong to the user provided we subscribe the service for the whole year. For me this is more than worth. Paying RM 99 for streamyx 1 Mbps package (which RM 11 for 24 months for the modem) is really rip off. The modem could be bought as low as RM 70.00. Even ADSL modem + router + wireless + switch will cost around RM 150 only. RM 11 * 24 = RM 264. Ouch. You can use this izzi modem in any iBurst coverage (internationaly I mean).

There is a satisfaction guarantee policy. Most of the salesman will tell you, within 7 days, if you do not satisfy with izzi, they will refund 100%. DON’T believe this. This is utterly marketing gimmick by not so etiquette salesman. The truths is, the 100% refund policy is only subjected to everything BUT registration and admission fees (RM 180). So, bear in mind. And dont be a newb. Once you do your online registration, your RM 180.00 already fly to the salesman pocket and izzi. They say no question ask but I notice that there are 2 terms need to be met before you can claim your refund. No coverage AND download less than 3 MB. So be my guest.

75% refund before 3 month of usage, and 50% refund before 6 months of usage (in case their service down at your area).

So, I took ingenious step. During their roadshow at DigitMall, I ask is there any chance izzi salesperson to come to my home and demo to me about the connection speed, either using his notebook or my PC. (I am quite sceptical about wireless broadband, too many contributor to make the performance drop below acceptable level). And they give me their friend card and ask my mobile number. Not even 2 hour after I visit the road show, the sales person call me and ask me when can he demonstrate to me. I remind him that I will test the connection and if ONLY I satisfied with the product, I will buy it. The salesperson took this concept in very open and professional way.

So this guy come to my home (level 15 at Kelana Jaya). Setup the izzi USB modem (demo unit) to my PC (my PC located in a room with no windows). Login his account and let me try as much as I want. He just did his stuff and dont even care what I was doing. Things I do while testing :

* Dowload from nzones using download accelerator (12 segments)
* Torrenting the highest seeder torrent
* Browsing
* Test latency (ping) to several website (jaring.my, tm.net.my, google.com, microsoft.com and nzone.com)
* Speedtest.net and streamyx speed test
* Monitor the signal strenght (100% most of the time. But it can fluctuate a bit to 80% withotu antenna and I close the door)


So, after do all this things (not all at once), I really satisfy with the performance and pay him.

So, end of the day, I get a broadband which more stable than streamyx, as fast as streamyx (when streamyx in ‘good’ mode of course) and wireless. No need to mention I pay less too 🙂

Don’t take my word. As the sales person to perform short demonstration at your location and you decide.
Free download manager download at 75.5 kBps and Torrent at 20.2 kBps at once.

Comments
  1. wah wah says:

    Expertester, ur recommendations and thorough explanation of the shortcomings of mobile broadband and streamyx is quite timely esp for me since I am doing some marketing for an alternative ISP other than streamyx. I have never heard of Izzi but would like to know more about it. Pls advice how I get hold of the rep…or is the link somewhere and I just can’t see it..:P

    Thanks!

  2. expertester says:

    Wah wah, sorry for late reply. You may get more information regarding izzi at :

    http://www.izzi.com.my

    it is local broadband provider but the coverage still limited to the infamous KL and Selangor (certain area).

  3. Hasnuddin says:

    Expertester,

    I’d like to ask which iZZi surf package are you using currently and previously? Is it a home broadband? is it wired or wireless broadband?

    Thank you.

  4. expertester says:

    Hasnuddin, thank you for drop by.

    I am using Izzi you. It is wireless broadband. It might be your home broadband, but not limited too. You can use izzi even in a car, traveling below 100 kmh, so to speak.

    As you can from the picture, izzi you doesn’t require any external power source. It draw its power from the USB port.

    FYI, all izzi product are wireless one. You can search more regarding this technology with this keyword..iburst.

  5. Eric says:

    Hi, I am using izzi and pretty satisfied with the service especially when it comes to surfing. But I am facing problem when I tried to play to online games.

    1) Facebook — Poker : It will take forever to find table and when it finally does, it lags….

    2) Xiah : Same performace issue as well.

    I dont seem to face any of the above issue when I am in starbucks.
    Please help to advise on any remedy.

    Thanks a million

  6. expertester says:

    try to ping xiah and poker server.

    As for online game, i havent test all online games (who can right), but all online games i played, izzi has no problem on lag or latency…(well, if you could accept delay for 0.3 second). Only the bandwith / max speed currently …sigh dont know what to say. Sometime ok, most of the time KO.

  7. Robin says:

    I have been using izzi for 6 months now and let me tell you i hate it deeply, but i have no other options just yet.
    Initially it was not too bad, slower than streamyx, almost unstable as streamyx and by my guess (i did not investigate at the time) with “some” traffic shaping.

    Now is less stable than i have ever seen streamyx to be, way slower and the shaping (which i will investigate now) is done badly, i am thinking is even confusing some game packets for p2p…

    For Eric: try setting your MTU to 1400 if you have not done it yet, also you might want to use an alternative DNS since those you get by dhcp seems to fail quite often.

  8. Alan says:

    Which is better? Izzi 4G or Maxis Broadband 3.6mbps. My area is in Ampang and rightnow i`m using Maxis Broadband 3.6mbps. My speed is about Down: 1500kbps Up: 75kbps using speedtest.net and Down:1880kbps up: 40kbps using izzi speedtest. youtube buffering is so fast. I always get speed about 500kbps down but after download this software called ” Versis Full Spped Boost” http://www.getfullspeed.com. Ping is about 256 using local server. Does Izzi 4G upload speed is better?
    And can izzi 4G beat my maxis speed?

  9. expertester says:

    Alan, it depend on your application. From your number, your download speed simply amazing for wireless broadband. Izzi download and upload speed fluctuate from 1 mbps, to half and even quarter, depend on the peak or non peak period as in my other post.

    Izzi has better upload speed obviously. But the rule of 384, half or quater still apply.

    But I have heard, numerous complain from forum member and my very own younger brother, that even he is using (and still use) maxis broadband hdspa 3.6 mbps, the torrent download speed so slow. So do with other P2P. However, maxis got virtually no coverage limitation which is very handy for mobile warrior.

    In your case, if maxis server you well, why bother to change right. Even as Izzi and Streamyx user…i curse their service center a lot. ISP in Malaysia are seriously has reliability issue.

    Better view regarding my izzi experience : https://expertester.wordpress.com/tag/izzi-broadband/

  10. chingwooi says:

    Hi,

    i just bought this izzi rm699 package, i’m using mac and i’m having a big problem using izzi now. The dl speed is only up to 3.5kb/s and max 5kb/s . is it due to my network setting or is it bcoz of the geographical area? i’m staying at bukit jalil area and as i know there’s a izzi station here. anyone can help me out? please email me at chingwooi@gmail.com. thxs

  11. abazou says:

    i am having problems when i stream clips on youtube.
    Even when surfing is fast
    is there a way to edit my izzi settings?

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